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Reading the frequently asked questions below may be more saving time for you.

What Shipping Methods Are Available?

CHANCS MOTOR offers different modes of transportation, including express delivery, air freight, sea freight, and railway transportation.

We will determine as per the product, packaging weight and volume, destination, and remoteness based on the delivery time required by you. For more detailed information, please refer to the product shipping instructions or contact us.

How Long Will It Take To Get My Package?

To estimate when your parcel will arrive, please consider the following two factors:
1. Handing time for the product (e.g. Usually leaves our warehouse within 1-2 business days)
2. Shipping method. (DHL, UPS, FEDEX express would cost about 5-10 business days. Airmail Post will cost 15-25 business days for most countries. Shipping by sea will cost more than 30 days. )
If need more details please kindly contact us. We will make a response within 24 hours.

How Much is The Shipping Cost?

Our shipping rates for international orders are based on the package weight and volume, shipping method, destination and remoteness, and also the delivery time required by you. Need more details please kindly check the item shipping description or contact us.

How Do I Track My Order?

You can track the order by the tracking number that was sent to you, or track it on the top of the store page.

Other FAQs That You May Concern

Do You Offer Discount For Bulk Purchase And Wholesale?

For most of our products, we can offer a discount which based on your order quantity and customization.

What Is The Warranty Policy?

We provide warranty service for certified products purchased from the official CHANCS MOTOR Store website. Services include:
* 2-year limited free warranty repair.
* 3-months free replacement.
* 1-month free return.

What Is Your Return or Exchange Policy?

Customer satisfaction is our top priority.
If you are not satisfied with your purchase or wish for an exchange, simply return the item(s) in its original condition within 30 days of receipt. Shipping & handing cost are not refundable.

How To Make Return or Exchange?

Place item(s) in the original shipping carton, or any kind of packaging that protects the item, include a copy of the invoice, and indicate on the back of the invoice the reason you are returning the item(s).
Our Return Address:
Attn: Returns Department
3-1414,Lecheng Business Plaza,
No.260 Huai’an West Road,
Shijiazhuang,050000,Hebei, CHINA

A refund will be issued, excluding shipping and handing fees, within 5 business days of receiving your returned package, and the period for your refund to the account is 2-5 working days. Return postage fees are only refunded if the return is due to an error on our part.

How Do I Cancel or Change My Order?

We are very sorry, once your order is confirmed, it can’t be modified on the page.

If you are sure that you need to modify/cancel your order, please contact the online after-sales service. In the event that your order has not been shipped, we will try our best to meet your needs.

How Do I Provide a Feedback?

We would love to hear from you. Your feedbacks, positive or negative, are welcome! This will allow us to improve our services and products. For general feedbacks, please email us by click “Contact Us”, or “Write a review” of what you think about our service or products in the related product web page.

Do I Need A Account To Place Order?

We sincerely invite you to visit the homepage and click “Login/Register” at the top right, and register as a member to order what you want. Moreover, You can check CHANCS MOTOR Store Membership Levels and Benefits for more information.

You can also place order and make payment with the Quick checkout

I Forgot My Login Password, What Should I Do?

You can click “Forgot Password” on the login page and set a new login password through your registered email address. If in doubt, please contact our online after-sales service.