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Shipping & Delivery Policy

CHANCS MOTOR (referred to as either “We”, “Us” or “Our” in this Agreement) is the operator of (https://www.chancsmotor.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1.Shipping from USA Warehouse and Warehouse in China.

We have a corresponding product research and development team that independently designs and develops products by ourselves, which are produced by long-term cooperative manufacturers. We can place orders for mass production of our own-brand products, and then ship them to the United States and stock them in the US. Our USA warehouse address is 2779 Tern Cir, Costa Mesa,CA, 92626, United States. When an American customer places an order, we can directly ship the goods from the local stock in the United States. However, most orders will be shipped from Chinese warehouses. This will ensure the products richness and timeliness.

2.Shipping Costs

Free Shipping On Most of the Orders. But there will be additional shipping cost if you want a Expedited delivery time. Shipping rates for international orders are based on the package weight and volume, shipping method, destination and remoteness.

3. Shipment Time

In general, shipments are in transit for 5-25 business days. The specific shipping time varies depending on different shipping methods.

Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to COVID-19, invalid address, customs clearance procedures or other causes.

4. Handing Time

Handing time is usually take 1-2 business days upon receipt of payment.

Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

5. Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

6. Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact customer support at jane@chancsmotor.com so that we can conduct an investigation.

7. Shipping Method & Tracking Notifications

Orders will be shipped by DHL, UPS, FedEx, USPS and other shipping carrier that you will be notified.

Upon dispatch, customers will receive a tracking number and link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Or you can check the following links to track your package:

DHL: https://www.dhl.com/us-en/home.html
UPS: https://www.ups.com/track?loc=en_US
FedEx: https://www.fedex.com/en-us/home.html
USPS: https://www.usps.com/

8. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

9. Duties & Taxes

9.1 Sales Tax

All product prices displayed on the website do not include excises and value-added tax. If you have a tax number, please make a note when placing an order.

9.2 Import Duties & Taxes

All product prices displayed on the website do not include Import Duties & Taxes. If you have a tax number, please make a note when placing an order.

10. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

11. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

11.1 Process for parcel damaged in transit

We will process a refund or replacement as soon as the carrier has completed their investigation into the claim.

11.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

12. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await the restocking of the back ordered item or if you would prefer for us to process a refund.

13. Customer service

For all customer service inquiries, please email us at jane@chancsmotor.com